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Helpful Holidays Win Award

From 1 March 2012

West Country specialist, Helpful Holidays, has been awarded first place in the Which?

West Country specialist, Helpful Holidays, has been awarded first place in the Which? Travel magazine member survey of holiday cottage and villa booking companies.

Helpful Holidays achieved a score of 92% and getting five out of five stars in all but one category.

To find the best self-catering cottage or villa booking company, Which? members were asked to rate any that they had used in the past two years on everything from customer service to value for money.

The panel of 2,678 members who booked a holiday cottage/villa named over 400 different agencies and listings websites. Helpful Holidays achieved the highest score, impressing members with its five star customer service, information and comprehensive range of properties.

Lorna Cowan, Editor of Which? Travel, said, "Nearly 3,000 members gave us feedback on cottage and villa booking companies - Helpful Holidays stood out, receiving an outstanding customer score overall, with members impressed by the excellent customer service and easy-to-use website."

Thrilled to receive this unbiased endorsement, Moray Bowater, General Manager of Helpful Holidays, said, "Which? is the UK's pre-eminent and most trustworthy barometer of consumer attitudes and opinions. We couldn't be more delighted to get this feedback from them. The values of honesty, integrity and attention to detail that Helpful Holidays puts into practice every day are recognised and appreciated by our customers in this report. Ultimately, trust is the currency that really counts and earning that of our customers has been the purpose of Helpful Holidays for the last 30 years. This endorsement will spur us on to continue to do more for our customers".

Helpful Holidays has more than 600 places to stay in Devon, Cornwall, Somerset and Dorset, ranging from romantic retreats for two to big country houses accommodating a maximum of 48 guests. All the properties are regularly inspected and star rated by the agency's team so they can advise holidaymakers honestly through first-hand experience. Many of the places are exceptionally plush and the agency has a deserved reputation for offering big and beautiful houses.

With 76% of Which? members surveyed booking their holiday online - Helpful Holidays recognises the importance of having an easy to use website with a fast search facility. Every property on www.helpfulholidays.com has a map and a full and frank description, plus many images, and in some cases a video or audio tour; most also have a number of independent reviews by holidaymakers so guests know what to expect and can plan their holidays with confidence.